Job Description

Walkin interview at HCLTech for OTC Collections

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We are hiring experienced professionals for OTC – Collections(Voice)

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Designation: Senior Process Associate

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No Of Positions: 10

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Experience: 1 – 4 Years (Relevant OTC – Collections Experience Mandatory)

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Work Location : Chennai

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Shift: US shift

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HR Contacts - Yuvapriya

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Date: 26th Aug 26(Wednesday)

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Time: 10:00 AM to 1:00 PM

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Venue: HCLTech, Tower 5, ELCOT Special Economic Zone (SEZ), 602/3 & 138,

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Sholinganallur - Medavakkam High Road,

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Sholinganallur, Chennai, Tamil Nadu - 600119,

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Key Responsibilities

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Manage complex and high‐profile accounts using defined collection strategies

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Own and control aged receivables as per SLAs and performance metrics

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Implement and remove service stops as per process guidelines

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Review UMCC and on‐account payments in line with ICMP standards

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Identify potential write‐offs and support aged debt clearance

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Drive quarterly and monthly debt & cash target achievements

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Execute end‐to‐end dunning processes and handle legal escalations

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Identify and support continuous process and system improvements

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Collaborate with administrators and team leads to close knowledge gaps

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Lead and support new process implementations

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Ensure strict adherence to best‐in‐class collection standards.

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Background & Qualifications

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Minimum 1 year of experience in OTC – Collections (Mandatory)

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Finance background preferred

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(B.Com / MBA – Finance will be an advantage)

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Excellent verbal and written communication skills

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Willingness to work in night shifts

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Proven track record of meeting targets and SLAs

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Solid working knowledge of MS Office

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Customer‐focused mindset with strong negotiation skills

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Analytical thinking and problem‐solving capability

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Exposure to project methodology is a plus

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Role‐Specific Competencies

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Fluent in English (verbal & written)

📌 Walk-in at HCLTech for OTC Collections _Chennai (Tirunelveli)
🏢 HCLTech
📍 Tirunelveli