Assistant Vice President (AVP) – Healthcare Operations

Company: Leading Healthcare BPO Company

Location: Hyderabad, Telangana (On-site / Hybrid as per operational needs)

Shift: US Shift / Night Shift (mandatory alignment with US healthcare clients)

Span of Control: 1,000 – 1,500+ FTEs (managed via Senior Managers/Directors)

Role Overview

We are looking for an experienced, high-impact Assistant Vice President – Healthcare Operations to lead large-scale business operations in Hyderabad. This executive leadership role is responsible for driving operational excellence, client relationship management, P&L; ownership, and people governance across enterprise US Healthcare payer and/or provider accounts.

The ideal leader must bring deep domain expertise across the US Healthcare value chain, have a proven track record of managing massive delivery footprints (1,000–1,500+ headcounts), and thrive in a high-growth, technology-enabled BPO workplace.

Key Responsibilities

1. Operational Delivery & SLA Governance





• Provide strategic direction and daily operational oversight for large-scale healthcare delivery teams (RCM, Claims Adjudication, Prior Authorization, Member/Provider Services, or Clinical Operations).

• Ensure strict adherence to contractual SLAs, turnaround times (TAT), quality benchmarks, and first-pass accuracy targets.

• Champion digital transformation, automation (RPA), and Lean/Six Sigma methodologies to drive continuous productivity improvements and unit-cost reduction.

2. Client Engagement & Account Growth

• Serve as the primary senior delivery point-of-contact for US healthcare clients, leading strategic business reviews (QBRs/MBRs).

• Build trusted client partnerships to drive organic account expansion, scope creep management, and CSAT scores above target.

• Manage complex escalations proactively with root-cause analysis (RCA) and preventive action planning.

3. P&L; & Financial Management

• Drive end-to-end P&L; accountability for the aligned h

📌 Assistant Vice President (Hyderabad)
🏢 Leading Healthcare BPO
📍 Hyderabad