The Fee Recovery Executive is responsible for ensuring timely collection of outstanding fees from customers, students, or clients. The role involves communicating with defaulters, maintaining recovery records, resolving payment-related queries, and coordinating with internal teams to achieve collection targets while maintaining positive customer relationships.
Key Responsibilities
- Maintain accurate records of all recovery activities and payment commitments.
- Ensure timely collection of outstanding fees as per company policies.
- Resolve customer queries related to fee payments, invoices, and payment plans.
- Coordinate with the Accounts and Operations teams to reconcile payment records.
- Prepare daily, weekly, and monthly recovery reports.
- Negotiate payment schedules with customers wherever applicable.
- Escalate overdue and critical cases to the concerned manager.
- Achieve monthly recovery targets and minimize outstanding dues.
- Ensure compliance with company policies and recovery procedures.
- Maintain professionalism and confidentiality while dealing with customers.
Required Skills:
- Robust communication and negotiation skills.
- Excellent follow-up and persuasion abilities.
- Basic knowledge of MS Excel and MS Office.
- Ability to handle difficult conversations professionally.
- Good organizational and time-management skills.
- Attention to detail and record-keeping.
- Customer-focused approach with problem-solving skills.
Qualifications:
- Bachelor's degree in Commerce, Business Administration, Finance, or any related field.
- Freshers with strong communication skills may apply.
- 1-3 years of experience in fee recovery, collections, customer service, or accounts receivable is preferred.
Preferred Experience
- Experience in educational institutions, training institutes, NBFCs, banking, or collection processe