Job Title: Ecommerce Operations Manager
Location: [Location]
Experience: 2-5 Years
Industry: Ecommerce / D2C / Marketplace

About the Role

Key Responsibilities
- Manage daily ecommerce operations across platforms like Amazon, Flipkart, Shopify, etc.:
- Handle product listings, catalog management, SKU creation, and content updates.
- Monitor order processing, dispatch, cancellations, returns, and refunds.
- Manage inventory planning and maintain proper stock availability.
- Coordinate with warehouse team for smooth picking, packing, and dispatch operations.
- Manage and supervise warehouse team to ensure daily operational targets are achieved.
- Allocate tasks to warehouse staff and monitor productivity.
- Ensure proper inventory inward, outward, stock movement, and reconciliation.
- Maintain accuracy in order fulfillment and reduce dispatch errors.
- Coordinate with logistics partners for timely deliveries and pickups.
- Monitor warehouse processes and implement improvements.
- Maintain proper SOPs for warehouse operations.
- Analyze sales reports, SKU performance,



and operational data.
- Prepare daily/weekly/monthly operation reports.
- Monitor marketplace health metrics and resolve operational issues.
- Coordinate with marketing and sales teams for promotions, deals, and growth activities.
- Identify operational challenges and implement effective solutions.

Required Skills:
- Strong knowledge of ecommerce marketplace operations.
- Experience in managing Seller Central / marketplace dashboards.
- Experience in warehouse management and team handling.
- Good understanding of inventory, logistics, order fulfillment, and returns.
- Advanced Excel skills (Pivot Table, VLOOKUP/XLOOKUP, formulas, reporting).
- Solid analytical and problem-solving skills.
- Good leadership and team management abilities.
- Ability to handle multiple operations simultaneously.

Preferred Experience
- Experience managing high-volume ecommerce operations.
- Experience handling Amazon FBA/FB

📌 E-commerce Operations Manager (Kathwada)
🏢 ZEPOMART ETAIL
📍 Kathwada