Job Description: Customer Service Executive

Company: ACS Energy
Position: Customer Service Executive

Job Type: Full-time
Work Location: In person
Shift Requirement: Day shift / Night shift / Rotational shift, as per company requirement
Experience: Freshers / 0-2 years preferred

About the Role

ACS Energy is looking for a responsible and customer-focused Customer Service Executive to handle customer queries, provide support, coordinate with internal teams, and ensure smooth resolution of customer issues.

This role is suitable for young professionals who are valuable at communication, patient while handling customers, organized in follow-ups, and willing to learn about EV charging services, operations, and customer support processes.

Key Responsibilities
- Understand customer queries and provide accurate information or basic troubleshooting support.
- Coordinate with the technical and operations teams for issue resolution.
- Maintain proper follow-up with customers until the issue is closed.
- Record customer complaints, service requests, feedback,



and updates in the required format.
- Monitor pending support tickets and ensure timely closure.
- Assist customers with app usage, charging-related queries, payment-related queries, and basic service guidance.
- Escalate technical, payment, or operational issues to the concerned team when required.
- Maintain polite and professional communication with customers at all times.
- Support customer onboarding and basic documentation work.
- Prepare daily/weekly reports related to customer queries, complaints, and issue resolution.
- Coordinate with site representatives, technicians, vendors, and internal teams whenever required.
- Assist with additional business and operational activities as assigned by the company.

Required Skills & Qualifications
- Minimum qualification: HSC / Graduate / Diploma in any field.
- Good verbal and written communication skills.
- Basic computer knowledge.
- Good listening skills and patience whi

📌 Customer Support Representative (Wadala)
🏢 ACS AYKA CONTROL SYSTEMS PRIVATE
📍 Wadala