Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Technical Product Manager (ITSM Onboarding Lead) is responsible for planning, coordinating, and executing the successful onboarding of recent business partners and acquired entities onto the Optum ITSM platform. This role serves as the primary delivery lead for ITSM onboarding engagements, ensuring alignment to Optum standards across Incident, Change, Problem, CMDB, Service Catalog, Knowledge, Event Management, and Reporting practices. Blending program leadership, process expertise,



and cross-functional coordination, you will act as the single point of accountability from onboarding kickoff through go-live and early stabilization to deliver a seamless onboarding experience.
- Primary Responsibilities:
- Lead end-to-end ITSM onboarding engagements from initial kickoff through go-live and transition to steady-state operations
- Own the creation, maintenance, and execution of comprehensive onboarding plans, milestones, and delivery cadences across discovery, build, readiness, and launch phases
- Facilitate ITSM onboarding kickoff sessions, process workshops, and recurring checkpoints with business partners and internal delivery teams
- Guide partners through the adoption of standard ITSM processes, governance models, and required controls, including Incident, Problem, Change, CMDB, Service Catalog, Knowledge, Event Management, and Reporting
- Partner with ITSM practice owners and platfo

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