Job Title : Deputy Manager
- Helpdesk Operations

Experience : 3 to 5 Years

Location : Mumbai

Roles & Responsibilities
- Manage daily helpdesk operations to ensure smooth and uninterrupted support.
- Monitor helpdesk systems and ensure high availability and performance.
- Provide timely support to customers and internal stakeholders.
- Resolve queries and issues while adhering to defined SLAs and process timelines.
- Monitor customer feedback and implement service improvement initiatives.
- Coordinate with internal teams for issue escalation and resolution.
- Maintain operational reports and ensure compliance with standard operating procedures.

Requisites
- Bachelor//'s degree in BCA, B.Tech/BE, MBA, or a related field.
- Experience in Helpdesk Operations or Helpdesk Management within the Capital Markets or BFSI domain.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Strong verbal and written communication skills.
- Good analytical, problem-solving, and customer service skills.
- Ability to manage SLAs, multitask, and work in a quick-paced operational environment.
- Strong stakeholder management and coordination abilities.

📌 Deputy Manager- Helpdesk Operations (Mumbai)
🏢 MASTER MIND CONSULTANCY
📍 Mumbai