Job Title: Technical Support Executive (Voice & Chat) - Fluent English Required
Job Type: Full-time
Location: Delhi NCR/Jaipur/Indore/Mohali/Mumbai
Salary: Depend on Experience
Key Responsibilities
- Handle customer inquiries via voice and chat support in fluent English
- Diagnose and troubleshoot customer technical issues
- Provide accurate information and step-by-step guidance
- Escalate unresolved issues to the appropriate teams when necessary
- Maintain detailed records of customer interactions and resolutions
- Deliver high-quality customer service while meeting response and resolution targets
- Follow company processes and quality standards
Requirements:
- Strong spoken and written English communication skills
- Experience in technical support / customer service / voice process / chat support preferred
- Ability to explain technical concepts clearly to customers
- Positive problem-solving and active listening skills
- Basic computer knowledge and familiarity with CRM/support tools
- Ability to work in shifts (if applicable)
Preferred Skills
- Experience handling international customers
- Customer-first attitude
- Multitasking and time management skills
- Ability to remain calm and professional under pressure