Position Summary

Key Responsibilities

Guest Experience & Service Excellence
- Welcome and engage with guests, ensuring a warm and personalized dining experience.
- Oversee table service and ensure adherence to luxury hospitality and fine dining standards.
- Assist guests with menu recommendations, explaining Japanese cuisine, ingredients, preparation methods, and beverage pairings.
- Handle guest feedback, special requests, and service recovery professionally and promptly.
- Monitor guest satisfaction throughout the dining experience and take proactive measures to exceed expectations.

Team Leadership & Supervision
- Supervise and coordinate the daily activities of stewards and service associates.
- Conduct pre-shift briefings and communicate daily specials, promotions, reservations, and operational updates.
- Allocate sections and responsibilities to service staff.
- Train, mentor, and coach team members on service standards, product knowledge, and guest engagement.
- Monitor grooming, discipline, attendance, and performance of service staff.

Restaurant Operations




- Ensure smooth execution of restaurant opening, service, and closing procedures.
- Coordinate with kitchen, bar, and hostess teams to ensure productive service flow.
- Monitor table allocations, reservations, waitlists, and seating arrangements.
- Ensure proper setup and presentation of dining areas, service stations, and table settings.
- Maintain high standards of cleanliness, organization, and operational readiness.

Sales & Revenue Enhancement
- Promote menu items, chef specials, premium beverages, and seasonal offerings.
- Drive upselling and cross-selling opportunities to maximize guest satisfaction and revenue.
- Monitor service quality to encourage repeat business and positive guest reviews.
- Support achievement of departmental revenue targets and performance goals.

Food Safety, Hygiene & Compliance
- Ensure compliance with hotel SOPs, HACCP standards, and food safety regulations.
- Monitor h

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