Key Roles & Responsibilities

Customer Interaction & Support
- Welcome customers and provide friendly assistance throughout their visit.
- Handle customer enquiries regarding products, offers, availability, and showroom services.
- Guide customers to the appropriate sections and staff members.
- Ensure customers receive quick and proper support during busy hours.
- Maintain positive relationships with customers and encourage repeat visits.

Complaint Handling & Issue Resolution
- Handle customer complaints professionally and politely.
- Coordinate with supervisors and management to resolve customer issues effectively.
- Support exchange, return, and damaged product procedures according to company policy.
- Maintain calm and professional communication during customer concerns or misunderstandings.
- Follow up on unresolved customer issues when required.

Professionalism & Discipline
- Maintain proper grooming,



communication standards, and professionalism.
- Follow company policies and showroom customer service standards.
- Work closely with sales staff, supervisors, and management for smooth operations.
- Maintain patience, positive attitude, and teamwork culture.

Required Skills:
- Excellent communication and interpersonal skills
- Robust customer handling ability
- Problem-solving and conflict resolution skills
- Ability to manage customer pressure professionally
- Basic computer and social media handling knowledge
- Multitasking and coordination ability

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:
- Food provided
- Leave encashment
- Provident Fund

Work Location: In person

📌 Customer Relation Executive (Nilambur)
🏢 liyana silks centre
📍 Nilambur