We have an urgent requirement for the position of Team Lead - Air Ticket Booking Support (Call Center) for our B2B Air Ticketing business.

Position: Team Lead - Air Ticket Booking Support (Call Center)

Experience Required:
Minimum 2-3 years of experience as a Team Lead

Overall 5-8 years of experience in Air Ticketing Support/Operations

Prior experience in a B2B Air Ticketing Call Center is mandatory

Key Responsibilities:
Lead and manage the Air Ticket Booking Support team.

Handle customer and travel agent escalations related to bookings, cancellations, refunds, reissues, and schedule changes.

Ensure SLA adherence and maintain high service quality.

Monitor team performance, productivity, and call quality.

Coordinate with airlines, GDS, and API vendors for issue resolution.

Prepare daily operational MIS and team performance reports.





Conduct team coaching, training, and performance reviews.

Mandatory Skills:
- Strong knowledge of Domestic & International Air Ticketing.
- Hands-on experience in Booking, Reissue, Refunds, Fare Rules, and Schedule Changes.
- Working knowledge of GDS (Amadeus/Galileo/Sabre).
- Experience in handling inbound/outbound support teams.
- Excellent communication, leadership, and stakeholder management skills.

Pay: Up to ₹35,000.00 per month

Perks:
- Provident Fund

Application Question(s):
Experience:
- Air Ticket Booking Support (Call Center): 2 years (required)
- Travel Industry : 2 years (required)

Work Location: In person

📌 Team Lead (Moti Nagar)
🏢 Microkred Technologies Private
📍 Moti Nagar