About the Role:
We are seeking a proactive, customer-focused, and highly organized Business Support Associates who can manage our Front Office and offer support to initial screening calls to serve as the first point of contact for prospective Study Abroad and Migration clients. The role involves handling inbound and outbound calls, lead screening, front office management, client coordination, data management, pre-sales support, and administrative assistance to ensure a seamless client experience throughout the consultation process.
Key Responsibilities:
Telecalling & Lead Management
- Conduct outbound calls to prospective clients generated through marketing campaigns, referrals, and online inquiries.
- Attend inbound calls and respond to client inquiries professionally.
- Screen and qualify leads based on eligibility, destination preferences, and migration/study requirements.
- Schedule consultations and appointments for counsellors and advisors.
- Follow up regularly with prospective clients and maintain engagement throughout the sales cycle.
- Update lead status and follow-up activities in the CRM system.
Front Office & Reception Management
- Welcome and assist walk-in clients, visitors, and applicants.
- Manage reception activities and maintain a professional office setting.
- Coordinate appointments, meeting schedules, and visitor records.
Client Relationship Management
- Build positive relationships with prospective and existing clients.
- Provide accurate preliminary information regarding study abroad and migration services.
- Coordinate with counsellors, visa processing teams, and management to ensure timely client support.
- Maintain confidentiality of client information and documentation.
Data Management & Documentation
- Maintain accurate client records, databases, and CRM entries.
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📌 Front Office (Kochi)
🏢 YESTE Migration and Education Consulting
📍 Kochi
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