Job description:
Location: Navi Mumbai-Vashi

Experience: 4 to 7 years

CTC: 7 to 9 LPA

Job Summary

Key Responsibilities
- Monitor workflow failures, stuck processes, and resolve issues
- Validate SAP data (PO, Vendor, Invoice) for accuracy
- Coordinate with L3 teams and track resolution timelines
- Escalate aging and critical issues proactively
- Manage incidents and ensure SLA compliance

ERP Data Validation Scope
- Validate Purchase Orders, Vendor Master, and Invoice data
- Identify mismatches between system
- Raise tickets to L3 for technical fixes
- Perform post-resolution validation

L3 Coordination Responsibilities
- Track and follow up on L3 tickets
- Ensure adherence to resolution timelines
- Escalate SLA breaches
- Highlight recurring issues and risks to management

Required Skills:
- Solid understanding of P2P lifecycle
- High level functional knowledge of ERP like SAP (S/4HANA or ECC)
- Strong stakeholder communication and coordination skills
- Generate reports on




- Failed transactions
- Workflow cycle times
- Bottlenecks and SLA breaches
- Ensure data integrity across integrated systems.

Key Metrics
- SLA adherence
- Reduction in ticket aging
- L3 resolution turnaround
- Workflow success rate
- User satisfaction

Pay: ₹700,000.00 - ₹900,000.00 per year

Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund

Application Question(s):
- Do you have experience in p2p?
- Do you have hands-on experience with SAP (ECC or S/4HANA) in P2P modules?
- Can you troubleshoot issues related to Purchase Orders, Vendor, or Invoice data?
- Have you worked on L1/L2 support, including handling incidents and workflow issues?

Location:
- Vashi, Navi Mumbai, Maharashtra (required)

Work Location: In person

📌 Technical Support (Vashi)
🏢 Techpanion Solutions
📍 Vashi