Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

_ Fresh vision. Real impact. Come build it with us._





If you obsess over time and space complexity, love breaking down tough, multi-tier architectural problems, and take pride in leading technical execution without losing touch with the code—you’ll feel right at home.

Impact You Can Create
- E2E Platform Evolution: Own and scale foundational full-stack architectures capable of handling millions of transactions while delivering seamless, high-performance web experiences globally.
- Technical Guidance: Act as a definitive technical compass across multiple engineering tracks, translating ambiguous product visions into resilient, modular high-level and low-level designs.
- Engineering Multiplier: Foster a culture of excellence across the org by leading deep-dive code reviews, mentoring junior/mid-level systems engineers, and introducing modern architectural patterns.
- AI-Powered Efficiency: Pioneer the integration of contemporary AI tools (e.g., GitHub Copilot)

📌 Senior Staff Software Engineer (Hyderabad)
🏢 FreshWorks
📍 Hyderabad