Position : Complaint Resolution Intern

Location : Jaipur

Role Summary
Manage customer interactions, resolve complaints efficiently, and coordinate with internal operations, delivery, and quality check teams to ensure high customer satisfaction.

Key Responsibilities
Complaint Resolution: Handle customer issues regarding late deliveries, missing/wrong products, quality defects, and payment errors.

Cross-Functional Coordination: Connect with Store Managers, Quality Check, and Delivery teams to fast-track solutions.

CRM Operations: Log, track, and update complaint data using CRM tools and Excel/Google Sheets.

Financial Processing: Manage customer refunds, wallet credits, and replacement requests.

Reporting:



Identify and report recurring complaints and root causes to management.

Requirements:
Education: Graduate or currently pursuing a degree (Open to freshers).

Skills: Strong verbal and written communication in Hindi & English; basic Excel/Google Sheets skills.

Key Attributes: High empathy, patience, and swift problem-solving skills under pressure.

KPIs (Success Metrics)
Complaint Response & Resolution Time

Customer Satisfaction Score (CSAT)

Pay: ₹6,000.00 - ₹9,000.00 per month

Perks:
- Cell phone reimbursement
- Flexible schedule

Work Location: In person

📌 Complaint Resolution Intern (Jaipur)
🏢 Triedge Solutions
📍 Jaipur