Entity:
Finance

Job Family Group:
Business Support Group

Job Description:
At bp, we’re reimagining energy for people and our planet. We have a bold ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our recent global business services (FBT) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the FBT centre will drive cutting-edge digital solutions and agile ways of working.
The Retail Maintenance Support Representative position is the point of contact for site personnel/owners, field managers, and vendors, regarding: site equipment and property maintenance, environmental compliance, and license/permitting of company-owned sites.



A key part of this role is troubleshooting needs and assigning and dispatching maintenance and inspection vendors. In addition, the representative is responsible for receiving and acting on Notification Center communications/requests in compliance with agreed on business unit and/or regulatory requirements. This position will also provide BP Alert support. This is a customer touch point requiring strong attention to detail, internal and external cross functional interface, and the ability to identify improvement opportunities.
Key Accountabilities:
Initial point of contact for retail sites and vendors regarding incident management of non-POS/BOS equipment failures and property damage.
Manage inspection tickets.
Monitor automated vendor dispatch and preventative maintenance activities.
Identify and resolve vendor scheduling issues.
Monitor maintenance tickets for SLA compliance.
Troubleshooting for major equipment failure at sites.
Provide backup administrative support for ma

📌 Retail Maintenance Support Representative (Pune)
🏢 Bp
📍 Pune