1. Job Title: SPE-Policy Servicing 2. Job Summary : This role focuses on precise and efficient policy servicing for life and annuities products ensuring accurate documentation timely updates and adherence to service standards. The specialist uses MS Office tools to manage data prepare reports and support policy administration in a hybrid work model with rotational shifts contributing to reliable service for policyholders and stakeholders.

3. Experience: 1 - 3 years 4. Required Skills : Technical Skills: MS Office Domain Skills: 5. Nice to have skills : Domain Skills: Life and Annuities Insurance 6.
- Verify completeness and correctness of customer and policy information against source documents to minimize errors and rework in downstream processes. -Respond to policy servicing requests from internal stakeholders by analyzing case details and providing explicit and timely resolutions in line with documented procedures.



-Track and monitor daily work queues service requests and turnaround times using spreadsheets and status logs to ensure adherence to agreed service levels. -Collaborate with team members in the hybrid work model by sharing status updates and knowledge through structured documentation and scheduled virtual discussions.
- Show adaptability to hybrid working arrangements by effectively using collaboration and communication tools to stay aligned with team objectives. -Exhibit a continuous learning mindset by seeking feedback attending trainings and updating knowledge on evolving policy servicing processes and tools. 9. Job Location : Primary Location : CRHESANA02(BPCRI Heredia HE-AFZ Edificio-COG) Alternate Location : NA NA Alternate Location 1 : NA NA 10.

Job Type: SPE-Policy Servicing [75IO57] 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certifications in MS Office or equivalent productivity tools and any industry recognized insurance operations or life insurance administration credential.

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