Job Description

About the job

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We are seeking a dynamic and experienced Techno Commercial Printing and Packaging expert to join our team, focusing on the paperboard for printing and packaging sector. This role requires a blend of technical expertise in printing and packaging, exceptional customer service skills, and a proven track record in business development. The ideal candidate will be responsible for managing customer relationships, addressing complaints and claims, troubleshooting technical issues, and driving business growth.

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Responsibilities

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Technical Expertise and Troubleshooting:

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- Provide hands-on technical support related to paperboard products, including troubleshooting issues related to printing and packaging operations.
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- Offer expert advice on the selection and application of paperboard materials to optimize customer outcomes.
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Customer Service and Complaint Management:

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- Address and resolve customer complaints and claims promptly and professionally.
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- Implement effective solutions to prevent recurrence of issues and ensure customer satisfaction.
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Technical Sales Support and New Product Development:

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- Conduct product demonstrations and presentations to customers, showcasing the advantages and features of paperboard solutions.
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- Prepare detailed technical proposals and documentation to support sales efforts.
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- Active involvement in new product development to support Product manager and mill operations
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Customer Relationship Management:

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- Develop and maintain strong relationships with key customers in the paperboard industry.
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- Understand customer needs and provide tailored solutions that leverage your technical expertise in printing and packaging.
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Market Analysis and Reporting:

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- Analyze market trends, customer feedback, and competitive landscape to identify opportunities for growth and improvement.
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- Prepare regular reports on product performance, cust

📌 Technical Sales Manager (Hyderabad)
🏢 APRIL
📍 Hyderabad