We are looking for
IT Service Desk / L1 Support professionals
with solid troubleshooting and customer service skills to join a
Global IT Service Desk (GISD)
team supporting global users.

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Role:
IT Service Desk Analyst – L1 Support

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Experience:
2–3 Years

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Location:
Noida / Pune

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Work Model:
24x7 Support | Rotational Shifts

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Joining:
Immediate Joiners Only

? Key Skills Required

• Microsoft Windows troubleshooting

• Microsoft Office & Outlook

• Exchange Email Services

• VPN & Remote Access

• Active Directory

• Incident & Request Management

• ServiceNow ITSM

• Basic Networking – TCP/IP, DHCP, DNS, LAN/WAN

• Excellent communication and customer service skills

? Key Responsibilities

• Provide L1 IT support via phone, chat,



tickets, and walk-up support

• Troubleshoot laptops, desktops, operating systems, and business applications

• Handle account, password, and access-related issues

• Document incidents, troubleshooting steps, and resolutions

• Escalate complex issues to appropriate support teams

• Ensure timely follow-up and excellent customer experience

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Qualification:
Bachelor’s Degree / Diploma in IT, Computer Science, Electronics, or a related field.

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Interested candidates who are immediate joiners can share their updated CV or reach out to me.

📌 IT Service Desk Analsyt- (Noida)
🏢 Andor Tech
📍 Noida