Real-time Vehicle Monitoring:
- Utilize tracking systems and technology tools to monitor the location and status of shipments throughout the transportation process
- Call drivers / vendors for vehicles that are running delay or not delivered on time and inform concerned stake holders of action taken and ETA (Minimum 100 calls per shift)
- Implement proactive measures to address any delays, disruptions, or potential issues
Proof of Delivery (POD) & Ebill Management
- Verify unclean PODs, ensuring timely clearance of unclean POD to correct queue
- Call drivers / vendors for pending / unclean POD and ensure drivers / vendors upload POD on time
- Resolve discrepancies or issues related to POD documentation
- Ensure vendors are billed on time and co-ordinate with relevant stakeholders for discrepancies
Vehicle Placement
- Ensure vehicles are placed on time by calling drivers / vendors and project teams
- Call project teams to ensure vehicles are moved only with printed LR copies
Communication & Coordination:
- Maintain proactive and constant communication with carriers, drivers, warehouse, and other stakeholders to communicate transportation plans and ensure seamless execution and receive and provide updates on the status of shipments
- Proactively Address, resolve and relay any issues or delays in the transportation process
Issue Resolution:
- Identify and address any discrepancies or issues related to the tracking and tracing of shipments
- Collaborate with relevant teams to find quick and effective solutions
- Documentation Management:
- Ensure accurate and up-to-date documentation of tracking information
- Generate reports on the status of shipments and provide insights for improvement as per required frequency
Customer Support:
- Interact with relevant stake holders to respond to inquiries and gather additional information related to Trip Management / Vehicle Tracking / POD and Ebill
- Provide proactive updates on transportation activit