Position Overview

Client is seeking for a highly motivated Senior Technical Support Engineer who iseager to help us expand our global Support organization This is an exceptional prospect for the right person to learn and grow with us, as we continue to rapidly expand our client base. You should be an excellent team player with strong communication skills and strong commitment to be able to provide excellent technical solutions in a timely manner to our clients. In addition, having robust expertise with SQL database (SSMS) is a must. Excellent proficiency in various object oriented programming languages, such as C#, .Net Core, REST APIs, ASP.Net Core is an asset. Aptitude to troubleshoot complex technical issues, identify workarounds and solutions, work closely with clients from around the globe, as well as juggle several tasks at a time is required.

Responsibilities Include but not limited to:
- Play a key role in the Support organization, working with clients (especially our largest and most demanding clients) and internal staff in all departments.




- Effective Interactive work with clients (email, phone, web, or in person) to diagnose and resolve product issues, provide best practice consulting and training, and ensure the highest level of client satisfaction.
- Research client requests and issues, including data and workflow analysis.
- Investigate the root cause of performance issues (SQL Database or Webserver).
- Work closely with the Engineering, QA, and Product Management teams to ensure high quality implementation of client requirements
- Lead support status meetings with clients (including international clients)
- Position may require some on-call availability

Required Skills & Experience:
- Bachelor's or masters degree in computer science or related fields
- At least 5 + years of experience in technical support and/or client management role with strong focus on software engineering, business consulting, and/or application development
- Excellent debug

📌 Technical Support Engineer (Hyderabad)
🏢 Vipany Global Solutions
📍 Hyderabad