Key Responsibilities:
- Lead and manage the operations team to ensure smooth day-to-day activities
- Ensure adherence to regulatory guidelines, compliance standards, and company policies
- Handle escalations from clients, merchants, and internal teams
- Coordinate with technical, finance, and compliance teams for issue resolution
- Conduct team training and performance evaluations
- Improve process workflows to enhance efficiency and reduce errors
- Ensure high levels of client satisfaction and service delivery

Qualifications:
- Graduate/Postgraduate in any discipline
- Minimum 0–4 years of team handling experience

Skills & Competencies:
- Strong leadership and team management skills
- Analytical and problem-solving skills
- Excellent communication skills (English Mandatory)
- Strong computer proficiency

Benefits:
- Attractive salary package (as per industry standards)
- Career growth and leadership development opportunities
- Opportunity to work in a rapid-growing fintech environment
- Learning & skill enhancement programs
- Supportive and collaborative work culture

Pay: ₹300,000.00 - ₹336,000.00 per year

Language:
- English (Required)

Work Location: In person

📌 Team Lead (Kochi)
🏢 AATHIFPAY AR PRIVATE
📍 Kochi