Organization: Universal Biotechnology Private Limited

Open for Location: Current Delhi
Position Summary:

The Customer Sales Support – Executive will be responsible for managing and maintaining customer information in the Company’s internal customer databank, preparing formal quotations and supporting documents, coordinating with internal departments, and following up with customers regarding submitted proposals and pending queries.

The role focuses on providing timely and accurate sales support, maintaining complete customer records, collecting feedback, and strengthening long-term customer relationships.
Primary Responsibilities:
- Create, update, and maintain complete customer records in the Company’s internal customer databank, CRM, ERP, or approved reporting system.
- Record customer contact details, organisation/institute information, product interests, enquiry source, assigned salesperson, communication history, and next action.
- Prepare and submit formal quotations, proforma invoices, product information, and supporting documents within the committed timeline.




- Verify catalogue numbers, product descriptions, pack sizes, quantities, prices, GST, delivery timelines, payment terms, and quotation validity before submission.
- Coordinate with the Sales, Technical Support, Product Management, Supply Chain, Accounts, Tender, and other relevant departments.
- Follow up with customers regarding submitted quotations, proposals, product information, and pending queries.
- Confirm receipt of quotations and documents and identify any additional customer requirements.
- Track open enquiries, quotation status, pending actions, customer responses, and expected decision timelines.
- Collect customer feedback regarding quotations, response time, documentation, and the overall sales-support experience.
- Record reasons for delayed, unsuccessful, or lost opportunities, including pricing, specifications, lead time, budget, competition, or project status.
- Maintain proper record

📌 CUSTOMER SALES SUPPORT – EXECUTIVE (Delhi)
🏢 Universal Biotechnolgy
📍 Delhi