Role & responsibilities
- Handle customers and coordinate import/export shipments end-to-end.
- Provide timely updates on bookings, ETD/ETA, shipment status, delays and delivery.
- Coordinate with shipping lines, airlines, overseas agents, CHAs, CFS, transporters and internal teams.
- Handle customer queries related to shipments, documentation, SI/BL, VGM and deliveries.
- Coordinate with Operations and Documentation teams for smooth shipment execution.
- Proactively resolve shipment issues and ensure SLA/TAT and customer satisfaction.
- Maintain accurate shipment records and follow up until closure.

Preferred candidate profile
- 4+ years of Customer Service experience in Freight Forwarding mandatory.
- Strong exposure to Ocean and/or Air Freight.
- Good knowledge of FCL/LCL, Import/Export and international freight processes.
- Experience coordinating with shipping lines, airlines and overseas agents.
- Robust communication, customer-handling and problem-solving skills.
- Candidates from freight forwarding companies only will be considered.

Interested candidates, please share your updated resume at: [email protected]

📌 Senior Customer Service Executive (Navi Mumbai)
🏢 Multiverse Exim
📍 Navi Mumbai