Job description :

Job Title: Associate - Identity access management

Experience: 3-5 years

Category: IT Infrastructure

Main location: Chennai

Responsibilities
Direct Responsibilities
• Ensure day-to-day availability and stability of IAM applications
• Monitor production systems and proactively identify issues
• Analyze, troubleshoot, and resolve production incidents within agreed SLAs
• Perform Root Cause Analysis (RCA) and implement preventive actions
• Execute production deployments, configuration changes, and application releases
• Monitor application health, scheduled jobs, and system performance
• Support maintenance activities, patching, and platform upgrades
• Coordinate with Infrastructure, Database, Middleware, Network, and Security teams during incidents
• Maintain operational documentation, runbooks, and knowledge articles
• Participate in on-call support and major incident management

Contributing Responsibilities
• Contribute to automation of repetitive operational activities




• Support problem management by identifying recurring issues and improvement opportunities
• Collaborate with development teams on production defect analysis and resolution
• Participate in release planning, deployment readiness, and post-release validation
• Recommend enhancements to monitoring, alerting, and operational processes
• Support audit, compliance, and security activities by providing operational evidence
• Contribute to Disaster Recovery (DR) testing and business continuity initiatives
• Share knowledge, mentor team members, and maintain the knowledge repository
• Collaborate with business stakeholders and application owners to ensure smooth service delivery
• Drive continuous service improvement initiatives and participate in post-incident reviews
• Ensure reconciliation, aggregation, certification, and policy jobs complete successfully
• Support IAM integrations with HR systems, Active Directory, LDAP, APIs, and ServiceNow
- Support role, entitlement, and policy-

📌 Associate- Identity access management (Chennai)
🏢 Talent21
📍 Chennai