We are looking for an experienced and result-oriented Regional Manager – Ocean Export Customer Service & Documentation to lead and oversee Ocean Export CS & Documentation operations across key Indian gateway ports, including Mundra, Hazira and Nhava Sheva.

The role will be responsible for managing regional customer service and documentation activities, ensuring smooth export shipments, timely documentation, operational excellence, customer satisfaction and effective coordination with internal teams, shipping lines, carriers, CHA/customs teams and overseas agents.

Key Responsibilities
- Lead and manage Ocean Export Customer Service & Documentation operations across the assigned region.
- Oversee end-to-end export shipment coordination from booking to documentation, shipment execution and final closure.
- Manage HBL/MBL preparation, Shipping Instructions (SI), VGM, BL amendments, draft approvals and documentation timelines.
- Ensure timely and accurate submission of shipping instructions and other export documentation to shipping lines/carriers.
- Coordinate with shipping lines,



carriers, CHA, customs, transporters, overseas agents and internal operations teams.
- Monitor vessel schedules, cut-offs, SI cut-offs, documentation deadlines and shipment milestones.
- Ensure compliance with shipping line, port, customs and company documentation procedures.
- Handle customer escalations and ensure timely resolution of operational and documentation-related issues.
- Establish and monitor SOPs, SLAs, KPIs and quality standards for Ocean Export CS & Documentation.
- Identify process gaps and implement improvements to enhance operational efficiency and customer experience.
- Monitor team performance, productivity, workload distribution and service levels across locations.
- Provide leadership, coaching and guidance to CS & Documentation teams.
- Conduct regular performance reviews and ensure achievement of departmental KPIs.
- Coordinate with Sales and Business Development tea

📌 Regional Ocean Export Manager (Navi Mumbai)
🏢 Navigators Visa Global Logistics
📍 Navi Mumbai