Role

Customer Account Manager HR/CR

Location

Faridabad

Purpose - Why does this role exist ?

Responsible for sales & revenue for Flat products in cold roll in the Retail Segment. To achieve sales & revenue targets to the Retail segment for flat products. Achieve sales operations objectives, sales planning & execution, market and product development, drive customer satisfaction, work closely with plant teams to ensure customer delight, exercise credit control as per company policy, monthly sales and collection planning, sales forecasting, Inventory management for the distributor for flat products , complaint handling and resolution, managing andf improving customer relationship , monitor and control channel finance requirements for the customers, . Continuous competition assessment to strengthen market intelligence by way of knowing their pricing, key strategic move etc. Manage product training requirement of the distributor sales team to enable them to understand JSW brand and product positioning and features in relevant context.

Key Result Areas (Key Performance Indicators)




- Exercising Credit control and collection of money as per company policy
- Distributor engagement through MoU, shopee management
- Higher level distributor engagement through Identifying prospecting and executing JSW Explore
- End Customer relationship management through distributor
- Market development / Product approvals through specification activites
- Driving distributor towards complete exclusivity for JSW products to ensure higher wallet share and engagement
- Complaint handling Retail Sales for Flat Products cold roll in assign Metro/A class/B class cities/ territories
- Sales & collection planning & management
- and resolution in coordination with AE and RCFT team
- Customer Satisfaction and management
- Competition Tracking

Critical Tasks

KRAs and Key Activities
- Retail Sales for Flat Products
- Drive sales of flat product sales to Retail customers in assigned Metro/A class/B

📌 Customer Account Manager HR/CR (Faridabad)
🏢 JSW Steel
📍 Faridabad