- Customer Support
- Respond to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products or services.
- Relationship Management
- Build long-term relationships with customers.
- Follow up after purchases or services to ensure satisfaction.
- Sales Support
- Assist customers with product selection.
- Support the sales team by maintaining customer records.
- Customer Feedback Collection
- Gather customer feedback through surveys or direct interaction.
- Report suggestions and recurring issues to management.
- Record Keeping
- Maintain accurate customer information in CRM systems.
- Document customer interactions and service requests.
- Coordination
- Work with sales, technical, logistics, or service teams to ensure customer needs are met.
- Retention and Loyalty
- Encourage repeat business by providing excellent customer service.
- Handle customer retention activities and loyalty programs.
Key Skills Required
- 1 -3 Years of Experiance
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution
- Time management and organizational skills
- Basic computer and CRM software knowledge
- Teamwork and professionalism
- Knowledge in English Language and Basic Hindi
Benefits
Second and fourth saturday paid off
Pay: ₹18,000.00 - ₹25,000.00 per month
Advantages:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund