The Asst. Key Account Manager is responsible for managing the complete client lifecycle for Commutec's transport services portfolio, ensuring 100% service delivery success rate, driving account growth, and maximizing revenue through strategic client relationship management. This role combines client management, team leadership, and operational excellence to deliver exceptional transport solutions.
Key Responsibilities
A. Client Management & Lifecycle
- Manage end-to-end client relationships from onboarding to retention
- Develop and execute comprehensive client success plans
- Identify client needs and provide tailored transport service solutions with 100% success rate
- Conduct regular client meetings to gather service feedback and ensure satisfaction
- Lead contract renewal negotiations to maintain and improve commercial terms
- Maintain detailed client relationship management systems and documentation
B. Revenue & Growth Management
- Drive account growth through strategic planning and execution
- Conduct revenue analysis and identify trends across client portfolio
- Identify and execute cross-selling and upselling opportunities
- Develop proposals for service expansion and recent revenue streams
- Monitor client profitability and optimize service delivery costs
C. Operational Coordination
- Coordinate with cross-functional departments (Operations, Fleet, HR, Finance) to improve service delivery
- Ensure seamless execution of transport services across all client touchpoints
- Develop and implement process improvements and SOPs
- Identify technology needs for department enhancement and lead implementation
D. Stakeholder Management
- Conduct regular meetings with internal stakeholders to provide client service feedback
- Present client requirements and service issues to management
- Align departmental objectives with organizational