Role : Quality Analyst
Process: Blended process
Shift: Fixed shift
Industry : BPO
Location: Navi Mumbai
Roles & responsibilities :
- 1+ years documented experience as Quality Analyst is required.
- Experience into Domestic Process & Customer service background is mandatory.
- Hands on experience into 7QC is Preferred.
- Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
- Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
- Coordinate for calibration sessions and adherence towards enhancing calibrated process.
Shifts: Fixed shifts/Sat & Sun fixed off.
Notice period: Immediate Joiner to 15 days preferred.
Interested candidates please share updated CV to:
Email:
[email protected]
Contact: (phone hidden) / (phone hidden)
📌 Hexaware - Quality Analyst - Domestic - Navi Mumbai
🏢 Hexaware Technologies
📍 Mumbai