Job Description
- Building client relationship, understanding identifying client needs.
- Implementation of defined CRM process, scheduling meeting, keeping a track of action points closure of the same
- Handling Move in and Move Outs- the manager is responsible for inspecting the unit, checking for damages. Responsible for Asset verification, repairing damages if any.
- Will be responsible for service delivery to all the clients as per requirement. Ensure smooth running of all services in the premises.
- Effective governance of assign operational budget keeping the expenses under tolerance
- Shall manage the entire building operations in co-ordination with outsourced team
- Synching with cluster SME for any kind of guidance, troubleshooting clarity on governance checks
- Ensure service delivery by outsourced team as per SLAs. Making sure that SLA, MIS MMR are scheduled as per defined frequency
- Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls.




- To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.
- Shall be responsible for strategic planning and day-to-day operations, particularly in relation to buildings and premises.
- Shall be responsible for all statutory and legal compliances for all his buildings.
- Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities.
- Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service.
- Shall be responsible for planning end of life replacement of equipments in consultation with Technical SME.
- Keep track of completion of all helpdesk service requests from clients all complaints to be closed with corrective actions to prevent rec

📌 Building Manager (Mumbai)
🏢 K Raheja
📍 Mumbai