Key Responsibilities

● Respond promptly to customer enquiries received through walk-in visits, telephone calls, WhatsApp, email, and other approved communication channels.

● Understand customer requirements and coordinate with the appropriate department for product availability, pricing, quotations, or order confirmation.

● Register customer enquiries and orders accurately in the designated system and maintain complete customer records.

● Coordinate with Inventory, Billing, and Dispatch teams to provide customers with accurate order status and expected delivery timelines.

● Follow up with customers regarding quotations, pending orders, deliveries, payments (where applicable), and after-sales service.

● Maintain regular communication with assigned B2B customers to strengthen relationships and encourage repeat business.

● Escalate customer complaints, product issues, pricing disputes,



or service delays to the Customer Service Lead with complete supporting information.

● Ensure all customer commitments regarding delivery schedules, stock availability, and service timelines are communicated accurately without unauthorized promises.

● Coordinate with the Accounts Receivable team regarding customer account-related queries when required.

● Record customer feedback, complaints, and suggestions, ensuring all cases are properly documented and closed within the defined service timelines.

● Support promotional campaigns by informing customers about approved offers, recent product launches, and seasonal promotions.

● Maintain complete documentation and communication history for all customer interactions to support service quality and future relationship management.

Pay: From ₹13,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Perintalmanna)
🏢 kizhakkethil trading
📍 Perintalmanna