About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Areas of Responsibility:

Returning customer calls, solving problems using known solutions, and call routing

• monitor Remote Resolution Queue

• confirm/refine problem information and criticality

• utilize support systems, tools, and experience to facilitate a customer solution

• transfer problem to Technical Support Specialist, if necessary

• route to dispatch queue, if necessary

Remotely deliver a solution to solve a customer problem

• communicate with customers through various means (oral, written, electronic) to deliver a solution

• deploy solutions found in the knowledge base

• verify resolution of problem with the customer

Assist field support personnel with on site issues

• receive calls from field support personnel

• utilize support systems, tools,



and experience to provide information relevant to on site issue

• create Sentinel incident & engage Technical Support Specialist, if necessary

Capture information and record data in desktop tools

• document, verify, and make appropriate corrections to the incident record and customer profile

• provide incident feedback about supplier commitments missed, and process improvements

Knowledge management

• Fully utilize the Knowledge Management Database and provide relevant feedback when knowledge articles are inaccurate or obsolete, or no knowledge exists

Contribute as a team member

• participate in team meetings and activities

• participate in objective setting, performance management, reward and recognition programs

• participate in special projects to continuously improve processes, tools, systems and organization

• be aware of Corporate Equal Chance/Affirmative Action programs and guidelines and is responsib

📌 Remote Resolution Spec (Hyderabad)
🏢 Ncratleos
📍 Hyderabad