Mumbai

Pune

Goa

Solapur

Nagpur

Akola

Aurangabad

Nanded

Washim

Islampur

Jaysingpur

Kagal

Jalgaon

Baramati Responsibilities

1) Customer focus: Driving Net Promoter Score *Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up *Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers *Understanding the POS system to ensure that the transactions are processed effectively *Being dedicated to customer satisfaction and resolving any concerns that the customer has

2) Eye check-up & dispensing *Following the 12-step Optometry process at Lenskart, during the eye check-up *Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames *Performing a quality check of the lenses fitted before handing over the product to the customer

3)



Product recommendation *Presenting the customer with an optimal selection of products based on customer preferences *Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

4) Achieving sales Vs. Plan & SOP adherence *Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs *Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

5) Store upkeep & maintenance *Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP *Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Locations:

Mumbai

Pune

Goa

Solapur

Nagpur

📌 Optometrist (Mumbai)
🏢 Tyro Ventures
📍 Mumbai