Key Responsibilities

Infrastructure Operations & Administration
• Manage day-to-day operations of enterprise IT infrastructure – Windows platform
• Administer and maintain Microsoft Windows Server environments, active directory, Linux virtual machines, VMware infrastructure, Hyper-Converged Infrastructure (HCI), and backup solutions.
• Manage user accounts, permissions, system access rights, and security configurations.
• Monitor infrastructure performance, capacity, availability, and service health to ensure optimal operation.
• Perform daily system checks, preventive maintenance, and infrastructure audits.
• Manage backups, disaster recovery processes, and system recovery procedures.
Virtualization & End-User Computing
• Administer VMware vSphere, ESXi hosts, vCenter, cluster environments, and virtual machine lifecycle management.
• Manage VMware Horizon View VDI environments, thin clients, and virtual desktop infrastructure.
• Execute host migrations, system upgrades, and infrastructure optimization initiatives.
• Ensure virtualization platforms remain secure, secure,



and aligned with organizational standards.
Incident Management & Technical Support
• Provide Level-3 support for infrastructure-related incidents and escalations.
• Troubleshoot and resolve system performance issues, hardware failures, network connectivity issues, and application-related infrastructure problems.
• Coordinate with vendors, OEMs, and system integrators for issue resolution and support activities.
• Analyze system logs, reports, and monitoring tools to identify and proactively address operational risks.
Security & Compliance
• Develop, implement, and maintain infrastructure security standards, policies, procedures, and tools.
• Ensure operating systems, servers, and infrastructure components are patched and updated with the latest security releases.
• Perform vulnerability remediation and security hardening activities.
• Support audit requirements and ensure compliance with corporate

📌 AVP - IT Infrastructure Admin & Support (Mumbai)
🏢 Sumitomo Mitsui Banking Corporation (SMBC)
📍 Mumbai