Job Title : Engineer (Quality ) Customer Claims,CNS

Introduction: Lead the end-to-end technical management of customer claims across the region — from case intake through root cause analysis, CAPA ownership, and closure — acting as a single-point quality interface that reduces handovers and ensures timely, consistent, and technically sound resolution. The role combines quality engineering rigor (failure analysis, dimensional and metallurgical evidence) with claim coordination excellence and advises Business Lines on design improvements arising from recurring failure patterns.

What you’ll do:
Technical Case Management

Own technical case intake for CNS customer claims within the region, performing a first-level engineering assessment of evidence (photos, dimensional reports, lab results) to determine investigation scope before assignment.

Perform technical failure analysis using material, dimensional, and metallurgical evidence (fastener fracture patterns, weld integrity, rubber/PU compound degradation),



working directly with Plant Engineering to validate root cause before CAPA definition.

Maintain case closing and aging tracking, ensuring claims are administratively and technically closed, not left as “ghost cases.”

Root Cause Analysis and CAPA

Lead engineering root cause analysis of claimed failures, distinguishing confirmed facts from inferences and applying structured methodologies (8D, Ishikawa, 5-Why).

Own CAPA execution for assigned cases end-to-end — defining corrective and preventive actions, assigning owners, tracking SLAs per D-step, and ensuring RCA quality before closure or reopening.

Ensure lessons learned from claim investigations are captured and shared across relevant sites and regions, contributing to horizontal deployment of corrective actions.

Warranty Approval and Financial Management

Conduct warranty approval technical review — validate the engineering basis of each claim (failure mode, applicable tolerances, service conditions) up to

📌 Engineer ( Quality ) Customer Claims,CNS (Vadodara)
🏢 Metso
📍 Vadodara