Procedure is hiring for WorkHero.
WorkHero
is building the
AI-powered
back office for the skilled trades, starting with the $50B+
HVAC industry
. Small contractors are great at their trade but lose 20+ hours a week to invoicing, permits, scheduling, and paperwork. WorkHero combines expert office managers with automation and AI tooling, enabling a small team to take real ownership of that back-office work

We’re hiring a
senior engineer
to own our
real-time voice stack end to end—AI agents operating on live phone calls—and the data platform
that turns those calls into insight:
*call → transcript → events → warehouse → dashboards*
. You’ll own meaningful systems end to end alongside a small, senior team with deep experience in AI, product, and the trades.

What You’ll Build
- Recent product screens and flows (jobs, customers, invoices, scheduling) in React and React Native, especially AI chat UI (chat & tool result rendering, streaming responses, human review and feedback loops)
- AI workflows in production: tool-using agents, RAG/search, classification/extraction,



and human-in-the-loop flows
- Automations: Contribute new features and improvements to our AI-powered business automation platform

In Addition, You’ll Own Our First Investments Into a Realtime Voice Stack And The Call-data Platform Behind It. For Example
- Realtime voice agents on live phone calls: telephony/WebRTC integration, streaming speech-to-text and text-to-speech, turn-taking, interruption handling, and latency optimization
- Voice pipeline reliability: backpressure, failover, graceful degradation, and monitoring for live calls
- Call-data pipeline: transcripts, events, and structured extraction flowing from every call into the warehouse
- Analytics & dashboards: data modeling and conversation-intelligence features on top of call data
- Evals & monitoring for voice agents: quality metrics, drift detection, and cost/latency tracking
- Cloud infrastructure: scaling our platform with infrastructure as co

📌 Senior AI Engineer (India)
🏢 Procedure
📍 India