Job Description

We are looking for an experienced Infrastructure Lead to manage our cloud infrastructure, systems administration, helpdesk, and end-user technology functions. This is a hands-on leadership role responsible for leading Helpdesk Engineers and Azure/Infrastructure Administrators while ensuring the availability, security, performance, and reliability of the technology setting.

The ideal candidate combines strong technical knowledge across Azure, AWS, Windows, Linux, DevOps, Microsoft 365/Entra ID, SharePoint, monitoring, and security with excellent people leadership and communication skills. Experience with Microsoft Dynamics 365 migration or implementation is highly desirable.

Key Job Responsibilities

• Lead Helpdesk and Infrastructure teams, including workload planning, coaching, performance management, and escalation management.

• Manage Microsoft Azure infrastructure including VMs, networking, storage, Azure SQL, App Services, Logic Apps, Key Vault, Monitor, Backup, Defender, RBAC, and NSGs.

• Support and oversee AWS services including EC2, S3, IAM, CloudWatch,



networking, backup, and security.

• Manage Windows and Linux servers, Active Directory/Entra ID, DNS, DHCP, IIS, Group Policy, SSH, patching, certificates, and server maintenance.

• Own infrastructure monitoring, alerting, capacity, availability, performance, backup, disaster recovery, and business continuity.

• Lead Helpdesk operations including ticket queues, SLAs, incident management, knowledge management, and L1/L2/L3 escalation processes.

• Support Microsoft 365 and SharePoint Online, including sites, permissions, integrations, troubleshooting, and business portals.

• Partner with Development teams on Azure DevOps, Git/GitHub, CI/CD pipelines, releases, deployments, and infrastructure automation.

• Participate in Microsoft Dynamics 365 implementation, migration, integration, environment, connectivity, and operational support activities.

• Partner with Security and Complia

📌 Infrastructure Lead (Hyderabad)
🏢 Clarity Benefit Solutions
📍 Hyderabad