Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for products or services in a timely and efficient manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality, productivity, and sales metrics.
Job Requirements :
- 0-6 years of experience in BPO/Call Centre workplace.
- Excellent communication skills with the ability to handle high-pressure situations.
- Proficiency in handling international voice processes (US/UK).
- Basic knowledge of computer applications such as MS Office Suite.