Job Description

QUALIFICATIONS

Any graduate

EXPERIENCE

1-3 years of experience (preferably in housekeeping or front office)

JOB BRIEF

This position acts as an interface between the mall management and the internal external customers.

KEY RESPONSIBILITIES
- Managing the entire day to day functioning of the mall.
- In charge supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc.
- Co-ordination with other departments of the mall to ensure smooth operations.
- To check with daily mall report and department reports.
- Shall devise systems and procedures to ensure customers delight.
- Introduce measures facilities in the mall to improve customer experience.




- Dealing with issues and responding to complaints grievances.
- Thorough Mall round for cleaning ensuring the upkeep of mall.
- Loyalty enrolment registration along with GV and gifts trackers.
- Handling promotional activities.
- Kitchen Audit.
- Retail Store Audit.
- Data management with respect to footfall/vehicle counts etc.
- Oversee the working of other operations sections/activities like Horticulture/Pest Control/Food Sampling/RR/Agency staff onboarding/agency attendance.
- Lost and Found Management.

REPORTING TO

Manager - Operations

LOCATION

Inorbit Hyderabad

📌 Customer Experience Executive (Hyderabad)
🏢 K Raheja
📍 Hyderabad