Job Description – Oracle HCM Functional Consultant – Help Desk

Experience:
4–8 Years

Locations:
Noida, Pune, Mumbai, Chennai, Bengaluru, Hyderabad, Coimbatore

Role Overview

We are looking for an experienced
Oracle HCM Functional Consultant – Help Desk
to join our team. The candidate should have strong hands-on experience in the Oracle HCM Help Desk module and must have worked on
at least one end-to-end Oracle HCM Help Desk implementation
.

Key Responsibilities
- Implement and configure
Oracle HCM Cloud Help Desk
solutions based on business requirements.
- Gather requirements, conduct fit-gap analysis, and translate business needs into Oracle HCM solutions.
- Configure Help Desk offerings, categories, queues, assignment rules, service requests, and related functionalities.
- Work with HR/Business teams to understand and optimize HR service delivery processes.
- Support integrations with other Oracle HCM modules and third-party applications.
- Prepare functional specifications, configuration documents, test scenarios, and user guides.




- Conduct SIT/UAT and support defect resolution.
- Provide post-production support and troubleshoot functional issues.
- Collaborate with technical teams, business stakeholders, and project teams throughout the implementation lifecycle.

Mandatory Skills
- Solid experience in
Oracle HCM Cloud – Help Desk
.
- Minimum 1 end-to-end Oracle HCM Help Desk implementation is mandatory.
- Good understanding of Oracle HCM Cloud architecture and HR business processes.
- Experience in configuration, testing, and production support.
- Valuable communication and stakeholder management skills.
- Ability to work independently and coordinate with cross-functional teams.

Good to Have
- Knowledge of
Core HR, Absence, ORC, Payroll, or other Oracle HCM modules
.
- Experience with Oracle HCM integrations and reporting.
- Knowledge of Oracle HCM REST/SOAP APIs and OTBI/BIP.
- Oracle HCM Cloud certification will be an added advantage.

Note:
Candidates witho

📌 Oracle HCM Functional (Noida)
🏢 Birlasoft
📍 Noida