Job Responsibilities
- Handle inbound customer calls and resolve customer queries professionally.
- Provide information regarding products, services, payments, and account-related queries.
- Follow up with customers regarding pending payments and outstanding dues.
- Make payment collection calls and remind customers about due dates.
- Ensure timely follow-up and closure of customer complaints and requests.
- Maintain a polite, qualified, and customer-friendly approach during every interaction.
- Meet assigned calling, follow-up, and payment collection requirements