Job Responsibilities
- Support SAP GTS processes including Compliance Management, Customs Management, Risk Management, Preference Processing, SPL Screening, Embargo Checks, and integration with ECC logistics processes.
- Provide L1.5/ L2/L3 production support for SAP ECC applications.
- Analyze, troubleshoot, and resolve incidents within SLA.
- Perform root cause analysis (RCA) for recurring issues.
- Handle Service Requests and standard changes.
- Deliver minor enhancements and configuration updates.
- Support deployment activities and transport management.
- Coordinate with business users, functional teams, and technical teams.
- Prepare functional/technical documentation and knowledge articles.
- Participate in on-call support during business-critical periods.
- Ensure compliance with ITIL Incident, Problem, Change, and Release Management processes.
- Work with monitoring tools and ticketing systems such as ServiceNow, Remedy, or Jira.
- Support testing activities including Unit Testing (UT), SIT, and UAT.
- Ability work in Shifts supporting Multiple Regional Support

📌 SAP GTS Consultant (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru