Roles and Responsibilities :
- Manage a team of customer support agents to ensure excellent service delivery.
- Analyze and resolve complex customer complaints, escalating issues when necessary.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve international voice process issues.
Job Requirements :
- 3-8 years of experience in an International BPO or Call Centre setting.
- Strong knowledge of US processes, including customer support operations.
- Proven ability to manage teams effectively, with excellent communication skills.
📌 Customer Service Analyst/ Senior Customer Service Analyst (Gurugram)
🏢 Trueblue
📍 Gurugram
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