23 Aug
|
JUhi Kia Motors
|
Dhanbad
23 Aug
JUhi Kia Motors
Dhanbad
Experience: 3+ years in customer experience, sales & service, customer success, or operations managementWe’re hiring a CX Manager to own the end-to-end customer journey. You’ll turn feedback into action, reduce friction, and build loyalty across all touchpoints - digital, phone, and in-person.
Key Responsibilities
- Own CX metrics like CSAT, NPS and drive improvements
- Map customer journeys and close experience gaps with Product, Sales & Service teams
- Run VOC programs: surveys, interviews, ticket analysis to find root causes
- Handle critical escalations and coach frontline staff on service standards.
Job Type: Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Perks:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 CX MANAGER (Dhanbad)
🏢 JUhi Kia Motors
📍 Dhanbad