We are looking for a proactive and customer-focused Customer Support Executive with recent experience in handling D2C customers. The candidate will be responsible for managing customer queries across social media platforms and email, ensuring timely resolution and a seamless customer experience.
Key Responsibilities:
- Handle customer queries and concerns via calls
- Manage communication, including responding to queries via calls and handling escalation emails
- Provide timely and accurate resolutions to customer issues
- Ensure high levels of customer satisfaction through skilled communication
- Coordinate with internal teams (operations, logistics, etc.) to resolve customer concerns
- Maintain proper records of customer interactions and follow-ups
- Identify recurring issues and escalate them appropriately
Requirements:
- Recent 1-2 years of experience as a Customer Support Executive
- Prior experience in a D2C/e-commerce company (mandatory)
- Strong experience in voice support and escalation handling
- Excellent communication and problem-solving skills (mandatory)
- Ability to work in a fast-paced environment
- Immediate joiners preferred (within 15 days)
Job Details:
Shift: 9:30 AM - 6:30 PM (Day shift)
Working days: 5.5 days with alternate Saturdays off