23 Aug
|
Navikra Tech Solutions
|
Bengaluru
23 Aug
Navikra Tech Solutions
Bengaluru
Key Responsibilities
- Coordinate software implementation with the development and technical teams.
- Ensure projects are delivered within agreed timelines.
- Act as the primary point of contact for customers after sales.
- Coordinate and monitor customer support issues until closure.
- Track customer satisfaction, adoption and pending requirements.
- Maintain the customer renewal calendar and ensure timely renewals.
- Identify renewal risks and coordinate with Sales for retention.
- Identify upsell and cross-sell opportunities.
- Maintain accurate customer, implementation, support and renewal status in CRM.
- Provide regular reports on implementation, support and renewals.
Pay: From ₹258,919.29 per year
Work Location: In person
📌 Customer Success Manager (Bengaluru)
🏢 Navikra Tech Solutions
📍 Bengaluru