- Customer Interaction: Respond promptly to customer inquiries through various channels (whatsapp call/phone call/Meta
- chat using facebook,whatsapp & instagram), ensuring a high level of customer satisfaction.
- Problem Resolution: Investigate and resolve product or service issues, escalating complex cases to higher management when necessary.
- Product Knowledge: Maintain up-to-date knowledge about the company’s products and services to provide accurate and comprehensive responses to customer queries.
- Follow-Up: Ensure all customer queries are addressed and resolved in a timely manner, including necessary follow-ups.
- Customer Feedback: Gather and relay customer feedback to improve service quality and identify potential areas for improvement.
- Documentation: Log all customer interactions and maintain accurate records of actions taken, following company policies and procedures.
- Team Collaboration: Work closely with other departments, such as Sales, Marketing, and Technical Support, to ensure seamless communication and problem-solving.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (Jaipur)
🏢 Sundaram Steels
📍 Jaipur