Job Responsibilities
- Handle customer queries through calls and chats.
- Understand client travel requirements and recommend suitable travel packages.
- Manage inbound and outbound tour inquiries.
- Coordinate with the operations team to ensure smooth service delivery.
- Provide exceptional customer service and resolve post-booking concerns/escalations.
- Maintain accurate customer records and follow-up communications.
- Knowledge of UK and European destinations will be an added advantage.
Candidate Requirements
- Positive communication and interpersonal skills.
- Customer-focused approach with problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Experience in Travel & Tourism or Customer Service is preferred.
- Freshers with excellent communication skills may also apply.
Education
- Graduation Not Required
📌 Customer Care Executive (Mumbai)
🏢 Star Tours Holidays
📍 Mumbai
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