Location: Goregaon, Mumbai
Reporting Manager: Team lead
Role Summary:
• Responsible for providing level1 technical/customer support
• Maintain all type of SLAs and quality standards established by Integreon/client.
Responsibilities and Duties:
• Responsible to manage all tickets in our ticketing system and prioritize tickets based on severity
• Responsible to provide resolutions as per the playbook, guidelines, training material or based on the
discussion with manager
• Responsible to update playbook with recent type of information/resolutions
• Responsible to effectively communicate with client via email/chat/skype calls
• Responsible to update the tracking system with the latest information
• Responsible for maintaining trackers/reports related to the process
• Ensure all SLA/targets are met as per the said deadline
• Responsible for other miscellaneous duties as assigned
Required Skills/Abilities:
• Excellent Communication skills
• Analytical mind set
Education and Experience:
• Any Graduate can apply however Attorneys will be preferred
• 3+ years of Customer/client Service experience is must
📌 Analyst 1 (Goregaon)
🏢 Hiring Squad
📍 Goregaon
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